eFax Frequently asked questions. Easily send and receive faxes by email from any mobile device or computer. Fast, reliable Internet fax services.

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Frequently Asked Questions

How does eFax® brand online fax service work?

It allows you to easily send and receive faxes by email from any mobile device or computer. eFax offers fast, reliable Internet fax service to countries all over the world.

  • Fast, reliable way to fax online
  • Send and receive faxes as email attachments
  • Fax to email anywhere you have Internet access
  • Secure fax service with 99% up time
  • Largest inventory of numbers
  • Lifetime storage
How will faxing online with eFax Internet fax services benefit me?

Gain Mobility Send and receive faxes by email anywhere you have Internet access

Choose Your Own Number Get a local, toll-free or international fax number Fax

Privacy Faxes are securely delivered directly into your email inbox Increase

Reliability No more busy signals, paper jams or misplaced faxes

Greater Flexibility Edit, highlight, sign and forward your faxes

Save money No more fax machine, paper, toner & maintenance costs

Do I need to purchase any special equipment?

With eFax online fax service, all you need is Internet access, an email address and an eFax account. There’s no need for special hardware or software, bulky fax machines or extra phone lines.

Can I get a local or toll-free fax number with my new eFax account?

eFax Plus® provides you with both local and toll-free fax numbers.

Where does eFax provide fax numbers?

eFax provides numbers in 49 countries and six continents around the world.

Will I get my own private fax number?

Your fax number will be solely assigned for your use and will function like any normal fax number for your callers.

Can I get a local eFax fax number in a country I don’t live in?

You can pick a local or international number in 49 countries and six continents around the world. Many of our users obtain a local fax number in not just the city in which they live, but also in the city in which they may be doing business. Live in London but are doing business in Stockholm? You can get a local fax number in Stockholm for your client’s use.

How do I actually send a fax using eFax?


  • Open a new email
  • Attach the document you want to fax
  • Type in: recipientsfaxnumber@efaxsend.com
  • Hit “Send”

You will receive an email confirmation right away!

Can I send a fax from the web using eFax web fax?

Yes. After you sign up for eFax online fax service – you can go to eFax.com from anywhere you have Internet access. You would then log in to your account and go to the eFax Message Center where you are able to send and receive faxes online.

How do I receive a fax with eFax internet fax service?

Your fax arrives as an email attachment - just click to open as you normally would. You can also use either our secure Web site or mobile apps to view, store, forward, and even sign your faxes online. To better understand how to sign and edit faxes, we recommend you watch our eFax® Basic Demo.

Can I receive an online fax to more than one email account?

Yes. With eFax, you can add up to 5 email addresses to your online fax account.

Can I send a fax on my smart phone?

You can use any smart phone (i.e. Blackberry©, iPhone©, etc) with Internet access to send faxes via email to someone’s fax machine or email address.

You can also use one of our mobile apps if you have an Android or iPhone mobile device.

Sending a fax from your mobile phone will be as easy as sending an email.

Will my online faxes with eFax remain private and secure?

Online faxing is much more private than an office fax machine shared by many people. With eFax, you can view your faxes privately on your mobile phone or computer, rather than having it sit open on a community fax machine. eFax ® brand secure fax servers have close to a 100% uptime, which means no busy signals and secure, encrypted delivery of your faxes.

What are the differences between eFax Free® and eFax Plus®?

With eFax Plus®, you are provided with:

  • premium online fax service
  • local or toll-free number.
  • the ability to send and receive faxes by email.
  • lifetime fax storage
  • 180 free pages

eFax Free® is a limited account. When you sign up for eFax Free® you get:

  • free online fax
  • a non-local fax number
  • the ability to receive 10 faxes per month (you cannot send faxes)
How can I sign up for an eFax Plus® account?

If you would like to sign up for an eFax Plus® account, please click HERE.

What is eFax Messenger®?

eFax Messenger® is our free software that allows you to sign and edit faxes digitally. eFax Messenger® provides a tool bar that enables you to click on the necessary tools in order to make any digital changes to your faxes. It also allows you to create customized cover pages for your faxes. eFax Messenger ® is a great way to experience all the great features that your eFax® brand service offers.

I already have a fax number. Can I transfer it over to my eFax ® online fax service?

Yes. If you have an existing fax number and would like to continue using it with your eFax service, please contact our sales department to discuss porting your number from your current telecom provider over to your new eFax account.