Online Help

Here you will find the answers you need to help you get the most out of your eFax service.



Below is a list of our most frequently asked questions. To see the full list, click the "See all FAQs" link.

To view additional FAQs designed specifically for our eFax Plus® and eFax Pro™ customers, please log in to your account.

eFax® is the world’s #1 Internet Fax brand. With an eFax Plus® or eFax Pro™ account, you can send and receive faxes by email and via the Internet. There’s no fax machine required. eFax® Free lets you receive faxes only (up to 10 fax pages per month).
eFax Plus® & eFax Pro™ customers may select local and/or toll-free fax numbers in 4100+ cities all over the world. Toll-free numbers are not available with eFax® Free accounts, and your number will be randomly assigned during signup.
Those sending faxes to you will experience no difference from a standard fax machine when dialing your eFax® number. They will dial the eFax® number just like any other fax number.

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Toll Free: 1 (800) 287-3499
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j2 Global®, Inc
6922 Hollywood Blvd., 5th floor
Los Angeles, CA 90028

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020 3147 4872
+44 20 3147 4872

j2 Global Ireland Ltd.
Unit 3, Woodford Business Park
Santry, Dublin 17


Hong Kong
852 5808 6174